Returns

Returns & Exchanges

At Asali by Royal Fruit Fusion, we strive to ensure you are completely satisfied with your purchase. If for any reason you need to return or exchange your honey products, please follow our policies outlined below:

Return Policy

  • Eligibility:
  • Products must be returned within 14 days of receipt.
  • Items must be unopened and in their original packaging.
  • Only products purchased directly from our website or authorized retailers are eligible for return.
  • Non-Returnable Items:
  • Gift cards
  • Personalized or custom orders
  • Opened or used products

Exchange Policy

  • Eligibility:
  • Exchanges are available for damaged or defective items within 14 days of receipt.
  • To request an exchange, please contact our customer service team with your order details and a description of the issue.

How to Return or Exchange an Item

  1. Contact Us:
    Reach out to our Customer Service at as***@**************on.com or call us at +254 22714783 to initiate a return or exchange. Please provide your order number and reason for the return/exchange.
  2. Prepare Your Package:
  • Ensure the product is securely packaged in its original packaging.
  • Include the receipt or proof of purchase.
  1. Ship the Item:
  • You are responsible for return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service or purchasing shipping insurance for your return.
  1. Processing Your Return:
  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund/exchange.
  • If approved, refunds will be processed to your original payment method within 7-10 business days.
  • For exchanges, the new product will be shipped to you promptly.

Refunds

  • Approval:
  • If your return is approved, a refund will be issued to your original payment method.
  • Partial Refunds:
  • Partial refunds may be granted for items not in their original condition or incomplete.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

Wholesale Returns

For our wholesale partners, please contact our Wholesale Support team at wh*******@**************on.com for assistance with returns or exchanges. Specific terms and conditions may apply based on your bulk order agreement.

Need Help?

If you have any questions about our Returns & Exchanges policy, please don’t hesitate to contact our Customer Service team:

Thank you for choosing Asali! We appreciate your business and are here to ensure you have the best experience with our products.