Terms and Conditions

Last Updated: 09.11.2024

Welcome to Asali by Royal Fruit Fusion (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website www.asali.royalfruitfusion.com (the “Site”) and the purchase of our products. By accessing or using our Site and services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or services.

1. Acceptance of Terms

By accessing or using the Site, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing this Site.

2. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

3. Products and Services

a. Product Descriptions:
We strive to ensure that all product descriptions and images on the Site are accurate. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

b. Availability:
All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.

c. Pricing:
All prices are listed in [Currency] and are subject to change without notice. We reserve the right to correct any pricing errors that may occur.

4. Ordering Process

a. Order Acceptance:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

b. Account Registration:
To place an order, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate. You are responsible for safeguarding your password and other login credentials.

5. Payment Terms

a. Payment Methods:
We accept various payment methods, including credit/debit cards, mobile payments, and bank transfers. All payments must be made in full at the time of purchase.

b. Payment Security:
All transactions are processed through secure payment gateways. We do not store your payment information on our servers.

6. Shipping and Delivery

a. Shipping Locations:
We currently ship within Kenya. Shipping to other countries may be available in the future.

b. Shipping Costs:
Shipping costs are calculated based on your location, order size, and shipping method. These costs will be displayed at checkout.

c. Delivery Times:
Estimated delivery times are provided at checkout and may vary based on your location and order size. We are not liable for delays caused by shipping carriers or unforeseen circumstances.

d. Order Tracking:
Once your order is shipped, you will receive a confirmation email with tracking information to monitor your shipment.

7. Returns and Refunds

Please refer to our Returns & Exchanges policy for detailed information on how to return or exchange products and request refunds.

8. User Accounts

a. Account Responsibility:
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

b. Termination:
We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or us.

9. Intellectual Property

a. Ownership:
All content on the Site, including text, graphics, logos, images, and software, is the property of Asali by Royal Fruit Fusion or its content suppliers and is protected by intellectual property laws.

b. Limited License:
We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

10. User Responsibilities

a. Prohibited Conduct:
You agree not to use the Site for any unlawful purpose or in any way that could harm, disable, overburden, or impair the Site. This includes, but is not limited to, uploading malicious software, engaging in fraudulent activities, or infringing on the rights of others.

b. Compliance:
You agree to comply with all applicable local, state, national, and international laws and regulations regarding your use of the Site and purchase of products.

11. Disclaimers

a. Warranty Disclaimer:
The Site and all products are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

b. Limitation of Liability:
In no event shall Asali by Royal Fruit Fusion, its directors, employees, partners, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Site;
  • Any conduct or content of any third party on the Site;
  • Any content obtained from the Site;
  • Unauthorized access, use, or alteration of your transmissions or content.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in Nairobi, Kenya.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in full effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and Asali by Royal Fruit Fusion regarding your use of the Site and supersede all prior agreements, understandings, and representations.

15. Contact Us

If you have any questions about these Terms, please contact us: