Last Updated: 09.11.2024
Welcome to Asali by Royal Fruit Fusion (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.asali.royalfruitfusion.com (the “Site”) or make a purchase from us. Please read this policy carefully. If you do not agree with the terms, please do not access the Site.
1. Information We Collect
a. Personal Information:
When you interact with our Site, we may collect personal information that you voluntarily provide to us, including but not limited to:
- Contact Information: Name, email address, phone number, and mailing address.
- Payment Information: Credit/debit card details, billing address.
- Account Information: Username, password, and other account-related information.
- Order Information: Details about the products you purchase, order history, and preferences.
b. Non-Personal Information:
We may also collect non-personal information automatically, such as:
- Usage Data: Information about how you use our Site, such as pages visited, time spent, and navigation paths.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Process Transactions: To fulfill your orders, process payments, and manage your account.
- To Communicate with You: To send order confirmations, updates, newsletters, and respond to your inquiries.
- To Improve Our Services: To understand user behavior, enhance our website functionality, and develop new products or services.
- Marketing Purposes: To send promotional materials, special offers, and personalized recommendations (you can opt-out at any time).
- To Ensure Security: To protect against fraud, unauthorized access, and other security threats.
3. Sharing Your Information
We may share your information in the following circumstances:
- With Service Providers: Trusted third-party vendors who assist us in operating our business, such as payment processors, shipping partners, and email service providers. These partners have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Legal Reasons: If required by law, regulation, or legal process, we may disclose your information to government authorities or other parties.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Site of any change in ownership or uses of your information.
Note: We do not sell, trade, or rent your personal information to third parties for their marketing purposes without your explicit consent.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information:
- Encryption: Sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology.
- Access Controls: Only authorized personnel have access to personal information necessary to perform their job functions.
- Regular Monitoring: We continuously monitor our systems for vulnerabilities and unauthorized access attempts.
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: You can access and update your account information by logging into your account on our Site.
- Data Deletion: You can request the deletion of your personal information by contacting us (see Contact Information below). Please note that certain information may need to be retained for legal or business purposes.
- Opt-Out of Marketing: You can opt-out of receiving promotional emails by following the unsubscribe link in our emails or by contacting us directly.
- Cookie Preferences: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our Site.
6. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.
7. Third-Party Links
Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our Site and updating the “Last Updated” date above. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Mailing Address:
Asali by Royal Fruit Fusion
Trance Towers, Tsavo Road Off Mombasa Road,
Nairobi, Kenya
Email: as***@**************on.com
Phone: +254 722714783